Falcon WertaneWe're here to help
Have a question about Falcon Wertane or your account? Our support team is glad to help. Get in touch and we will come back to you as quickly as we can.
What to expect when you get in touch
Which channel to use
Email suits anything with a document attached β identity checks, a withdrawal query, a question about a statement. The callback form suits everything else, since most account questions are answered faster in a two-minute call than in four messages back and forth.
Outside working hours
Messages sent in the evening or at weekends are queued and answered first thing the next working day, in the order received.
What is worth including
Your registered email address and the approximate date of the matter in question are enough for us to locate your account. Never send a password, a full card number or a one-time code β nobody on our team will ever ask for these.
If something looks off
Report it the same day. Anything involving a payment you do not recognise is escalated immediately rather than joining the standard queue.
How to reach us
| Channel | Best for | Response |
|---|---|---|
| Email support β [email protected] | Account questions, verification, withdrawals | We typically respond within one business day. |
| Callback request | Anything easier explained by phone | Support hours: MonβFri, 9:00β18:00 |
| Abuse report β /report-abuse | Impersonation, brand misuse, suspicious messages | Reviewed on receipt |
Before you get in touch
Most questions already have an answer somewhere on the site, and checking there first is usually quicker than waiting for a reply.
- Frequently asked β costs, withdrawals, verification and minimums.
- A disciplined process, step by step β what happens after you register, step by step.
- Pricing β what is free, and where a cost can appear.